Microsoft CIO Jim Dubois Operates IT As The Company's First Customer

As chief information officer of Microsoft, Jim Dubois has one of the largest CIO roles in the world. A long-time veteran of the company, he held a wide array of positions around the world, and was the company’s chief information security officer prior to being asked to become CIO. When he was promoted, initially it was as the interim-CIO. The company sought candidates externally while giving Dubois a shot at the permanent role. As he notes herein, he did not believe he would get the permanent role, but he chose not to operate as though he was an interim. He charged ahead, focusing on revamping IT’s processes to help the enterprise increase productivity and business velocity. In doing so more readily than even he believed was possible, first he proved to himself that he could be the permanent CIO, and then he proved it to the company.