A Step-By-Step Guide To Turning Around A Failing Organization

“When you walked into the office of the Auditor-Controller in Santa Barbara County, California, one of the first things you encountered was a 1000-pound barrier. It represented the attitude and beliefs of the place: ‘You can’t get past me. You better not try moving me in a different direction!’” --Betsy Schaffer, Financial Reporting, Budget and Cost Division Chief