Customer Service Secrets From One Of The World's Great Concierges

I’ll bet you think that the customer service challenges at your business are tough. But picture this: What if your customers were some of the best-traveled people in the world, with high expectations to match?  That’s the situation when you’re Andreas Rippel, the Chef (Chief) Concierge at the San Francisco Four Seasons Hotel, a property that just received its fourteenth straight Forbes Five Star rating.