Technology Invades Hospitality Industry: Hilton Robot, Domino Delivery Droid, Ritz-Carlton Mystique

Robots are sprouting up all over in the hospitality industry, customer service, and foodservice, including Hilton's new robot concierge and Domino's new delivery robot, DRU. But in this hospitality industry thought leadership piece, our author argues that more subtle deployments of technology, like Ritz-Carlton's behind-the-scenes 'Mystique' and LDV Hospitality's invisible systems, may be even more intriguing and prove to be a bigger part of the future.