Airbnb Meets The Bates Motel: Crisis Lessons For The Overly Trusting Traveler

What happens when your Airbnb host turns into Norman Bates? (Or your guest turns out to be the Zodiac killer?) It is indefensable how ill-prepared Airbnb, Uber, and a host of other trust-based sharing companies are for crisis, and customer and provider protection when trust goes awry. Trust is hard won but easily lost, the saying goes. But in the new sharing economy, it actually might be the exact opposite: trust is too easily given, and too hard lost. And the lessons, to individuals as well as companies, are tough.