Stupid Touchpoints Are Worse Than No Touchpoints In Customer Experience And Customer Service

More isn?t always better in customer service and the customer experience. In fact, adding new touchpoints to your customer experience and your customer service can diminish the experience for your customers rather than improve it, if the new touchpoints are added thoughtlessly or are executed in a glitchy or tone deaf manner.

Why Celebrating Your Wins Can Make A Big Difference For Growing Companies

When you set the bar to show others, including your employees, that no achievement is too small to celebrate, you set in motion a wave of positive activity that is beneficial for everyone involved.

Research Says One in 10 IoT Devices Offer Adequate Security

A survey revealed that 47% of all respondents felt that less than 10% of all IoT products on the market are designed with adequate security.

Buy The Dip On Jobs Data

As we discussed earlier in the week, market participants are trained to be fixated on the monthly jobs data. That was evident in today's market reaction, as it always is. The payroll number-the number professional investors have been trained to trade-was weak this morning. The unemployment number, on the other hand, was at the best level since November 2007.

Newspaper Billionaires

Newspaper Billionaires

Where Have All The Hacktivists Gone?

New research shows that hacktivism is declining - with one notable exception. Why is Anonymous still so active when other groups have fallen by the wayside?

Honeywell Announces AlarmNet 360 Cloud-Based Management System

Honeywell announced AlarmNet 360, a new cloud-based management platform designed to help security dealers and central stations drive business growth, simplify account management and streamline installations.